Evaluation Reports:

Documented outcomes deliver enduring evidence of added value. We can support you to design and integrate evidence collection processes at the start of your project or evaluate retrospective projects for you.

Evaluation reports are valuable for demonstrating lessons learnt, supporting inspections and audits, measuring outcomes and for comparing and contrasting the impacts of different programmes.

Enhancing the Customer Experience and Increasing Efficiency

Customer Experience:

Building a customer centric organisation, improving customer relations, increasing loyalty and realising efficiencies is a journey.

We can work with you to define and/or implement your strategy; map the customer experience throughout the journey and across access channels, capture the voice of different customer segments, define customer experience performance indicators, baseline the current position and to ensure that capturing and reporting customer experience measures are integrated into business as usual.

Quantifying the customer experience helps organisations to move away from purely measuring silo departmental targets, towards measuring composite targets centred on the customer.

Customer Insight:

Knowing your customers and their preferences facilitates powerful visualisations that support you to acquire, understand, retain, and even delight them.

Geographic Area Profiling:

The ability to share and baseline composite views of people and place is a strategic three dimensional power tool.

We can provide composite views of geographical areas from a number of data sources. This enables the whole organisation to share a single view of a location or area and the impacts of their interactions on customers and other service providers.

Transaction Costing:

The cost of delivering services can vary. We can support you to find out where you are haemorrhaging time and money, where to focus service improvement resources and how to influence customer segments to interact with you cost efficiently.

Supporting People, Projects, and Organisations

Extra Pair of Hands Support:

Cloning yourself will help to squeeze more productivity out of your working day.

We provide extra pairs of hands and fresh pairs of eyes connected to highly experienced and professional brains to plug that temporary capacity gap or inject short term expertise to support you with:

• Programmes & Projects (e.g. design, recovery, management, benefits realisation, outcomes measurement, evaluation and knowledge transfer).
• Customer experience design (e.g. Customer surveys, data analytics, customer journey mapping, voice of the customer, business process alignment, customer segmentation and customer experience dashboards).
• Strategy development, report writing, workshop facilitation and Infographics.
• Communicating the business benefits of your project or proposal to stakeholders via presentations and/or workshops to build buy-in, ownership, commitment and develop an action plan.
• Acting as the Prince2, MSP or Agile Customer Representative, to support you with delivering customer focused solutions.
• Mentoring staff taking on new responsibilities or staff who need support to optimise their performance.

... when you need it, our packages are affordable, secure, accessible and flexibly tailored to your needs.

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Working Effectively with Diversity:

Getting the best from others optimises potential. We support you with equality impact assessments through to demonstrating the impact of policy on different equality groups. We can also combine impact assessments, with area profiles to support cross partnership equalities impact assessments.

We are here to help, get in touch for an informal discussion about your requirements.